About the role
Team: Fundraising and Supporter Engagement
As the Supporter Stewardship Officer you will be responsible for developing, delivering, monitoring and optimising supporter content and engagement journeys that strengthen loyalty, deepen commitment and increase support.
What You’ll Be Doing
Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.
This role is ideal for someone who enjoys thinking about supporter needs and motivations, and meeting those by using their communication skills to develop outstanding supporter experiences and journeys.
About you
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
Skilled in creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
Experience managing and analysing large volumes of data while ensuring compliance with data protection.
Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.
Living our values
At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:
Always Learning – curious, open‑minded and committed to continuous improvement.
Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
Taking Ownership – proactive, responsible and empowered to make things better.
Delivering Together – collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
Additional information
Application deadline: 23:59, 27 September 2026
Interviews will be held at the Bristol hub on the 12th or 13th October 2026. If you are unable to attend in-person, please contact us for an alternative arrangement. To apply, please complete our online application form.
We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process.
Adjustments are available throughout the application process.
Why work for us?
At Walk Wheel Cycle Trust, you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things. You'll be part of an incredible community of talented, passionate, creative problem solvers all working together to change things for the better.
We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve. We welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
What we offer
Wellbeing
- 28 days leave per annum plus bank holidays for full-time working.
- Ability to buy an extra week of annual leave (pro rata for part-time staff).
- Staff volunteer days.
- 24/7 free, impartial and confidential support service.
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes.
Financial
- Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust.
- Bike, computer and season ticket loans.
- Discount benefits.
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in service benefit – 3 times annual salary.
Family-friendly
- Enhanced maternity and paternity pay.
- Flexible Working practices (full-time hours are 37.5 per week, Monday - Friday).
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